We understand challenges faced by employees and managers from various sectors at each stage of development well. We make sure that the proposed solutions are appropriate in the context of a specific challenge and a customer’s situation. We combine various substantive areas into cross-sectional projects in a creative manner.

We are inspired by innovative break-through theories. We follow development trends in the world. We constantly enrich our know-how with various forms and tools to work with participants (business simulations, training games, experiential learning, drama).

What are the effects of our work?

  • People in the company initiate and conduct effective conversations regarding important topics. They are able to address important matters without destroying their relationships

  • Meetings in the company are engaging and are concluded with specific effects (decision, recommendation, action plan)

  • Employees and managers conduct presentations that inspire and encourage action - from intimate meetings to public appearances on large stages

  • Employees are able to build and maintain long-term relationships with business partners. They take advantage of difficult situations to strengthen customer loyalty

  • Employees achieve their business goals through proper preparation for negotiations and conscious use of negotiation strategies and techniques

  • People working at the crossroads of different cultures understand the consequences of differences between Poland and other countries for running and organizing meetings, negotiations, management styles, communication, etc. Thanks to that they are able to function effectively in a multicultural environment

Our solutions

Training and workshops:

  • Communication and assertiveness

    • Assertiveness

    • Interpersonal communication

    • Empathy and assertiveness - strength of a relationship (work using drama)

    • Exerting influence

    • Fierce Conversations®

    • Cooperation in a team

  • Presentation

    • The art of presentation

    • Story-telling in the presentation

    • Public and media appearances

  • Running business meetings

  • Negotiations and building an agreement

    • Business negotiations - basic and advanced level

    • Conflict management and mediation

    • Facilitating meetings

    • Negotiation tournament with Smile UrboTM simulation

    • Agreement is enriching - a workshop with Smile UrboTM simulation

    • Negotiation academies (for sales forces, purchases)

  • Customer Service

    • Professional complaint handling procedures

    • Innovatively about customer loyalty

    • Difficult situations in customer service

  • Understanding intercultural differences

See also
#finances for non-financiers
Understanding business

See all Solutions for companies
#customer service
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